Meet Awesome Admin - Justice Sikakane

Justice Sikakane
Current Role: Administrator/Configuration Developer at Cargill Inc.

Q: If you had to describe your current job to a friend or relative who knew nothing about CRM, how would you describe your job? 

A: I support and enable our business partners/users to utilize their customer relationship management tool to its potential by leveraging my knowledge and experiences with the tool. 

Q: If you had to describe your current job to another Salesforce admin, how would you describe your job? 

A: I keep Salesforce CRM running by efficiently and effectively as well as proactively identifying opportunities to avoid service disruption for our business partners.

Q: How and when did you first get introduced into the Salesforce world?

A: I worked for a Software Development/Advanced Data Recovery (mid-sized) company and they were just ramping up on Salesforce CRM as I was departing. It was around that time I was first introduced to Salesforce – this was around 2011.

Q: What was your initial impression of Salesforce? 

A: I attended a Salesforce Admin Essentials training hosted locally in Minneapolis for my current employer. I was sent by management to get skilled up on the Salesforce CRM space, as I would be taking on new and added responsibilities as a Salesforce Administrator. My initial impression was a positive one; in which I was eager to learn and grow in the space.

Q: How did you transition from a Salesforce “newbie” to an experienced admin? 

A: In 2013, I was sent to an “Intro to Object Oriented Programming by use of Apex” course in San Francisco, CA at Salesforce's HQ. This experience opened up my mind to the programmatic side of development in Salesforce versus just the declarative side I had been growing accustomed to.

Q: What do you love most about being a Salesforce admin? 

A: Being able to be a part of team collective efforts that allow for me to strategically and proactively identify opportunities to enable the Business Partners that we support to succeed by “unleashing the power of Salesforce.” 

Q: What is the biggest impact you’ve had on your users or the organization? 

A: Playing a pivotal role in building out a security framework; by use of SF functionalities that aligns with a company global governance strategy and process. 

Q: Tell us a bit about a recent success story, describing a business challenge and how you addressed (or solved it) through the Salesforce platform.

A: The business problem we had was around logical/excessive access. We addressed it by reviewing and modifying the appropriate assignment of profiles in tandem with use of permission sets and delegated administration.

Q: If you could give one piece of advice to another Salesforce admin, what would it be? 

A: Be open to always learning within Salesforce. Have the ability to approach any problem/issue in Salesforce with an unconventional way of thinking.

Q: If you could give one piece of advice to another Salesforce user, what would it be? 

A: Document your business processes and house them in a knowledge repository. 

Q: What resources have you found most helpful – to build upon your current knowledge and experience in Salesforce, and to solve for any new and unexpected Salesforce issues that you come across? 

A: I am an active member in numerous Salesforce Developer and Admin groups via LinkedIn. I actively sift through different ideas out on the IdeaExchange and seek direction/guidance from the following outlets for issues I’ve faced with in Salesforce: Google, Salesforce Success Community and our local Salesforce User Group Community.