Salesforce AppExchange Top 10 Most Popular Apps for Customer Service

Are you looking to further expand your Salesforce functionality for your Customer Service team?

I've got you covered.

Below are the Top 10 Most Popular Salesforce AppExchange Apps for Sales, (as listed in the AppExchange) during February 2017.

The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.

Survey Force (Lightning Ready) allows you to create, send, and capture customer feedback natively in salesforce.com.

Connect Salesforce with social channels Twitter and Facebook. Monitor online mentions, connect with customers, and promote your brand. 

GetFeedback makes it easy for anyone to create and send beautiful, branded, mobile-ready surveys that integrate perfectly to Salesforce. No installation necessary. Just create your account, connect it to Salesforce, and let the customer feedback begin!

SMS text chat, campaigns and automated workflows for customer service, seamlessly integrated with Service Cloud. Salesforce LiveMessage enables your call center for customer texting via existing 1-800 or landline business phone numbers.

Timba Surveys by Altimetrik is a free native Force.com application. It allows to send surveys in minutes to non-salesforce contacts, set workflow rules easily and start collecting and analyzing responses immediately.

RingCentral for Salesforce enhances your CRM experience by integrating cloud business communications to improve workforce productivity, increasing call efficiency, and enhancing customer interaction.

This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases.

#9 - Five9
Five9, cloud contact center provider, brings powerful CTI and omnichannel capabilities to Salesforce – including Lightning Experience. The Five9 Adapter for Salesforce increases productivity and improves results for sales, marketing, & customer service.

Create powerful web forms to collect & send data to any Salesforce custom & standard objects. Capture leads, update contacts, attach files, & open cases.

Which is your favorite app?



David Giller a Salesforce MVP, User Group Leader, Trainer, Consultant, Blogger & Author.

Although he started his career as an attorney, David entered the world of enterprise-scale IT management at NBCUniversal, & continued at GE Capital, where he was first introduced to Salesforce & became known as "The Salesforce Guru."

David is now CEO of Brainiate, helping companies unleash the power of Salesforce.

You can read more about David's bizarre career path here.


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